Customer Stories

Customer Preference Center

To manage the subscriber’s preferences and allow subscriber to opt-in or opt-out. Send newsletter email based on the preference selected.

Key Details

Challenge

Allows customers to manage their preferences (Opt-In ,Opt-Out and Topics of Interest).

Solution

Custom Landing page to manage the customer’s preferences with company’s branding.

Technologies and tools

HTML, CSS, AmpScript, Query Activity, Automation Studio.

Customer

Australian online retailer which deals in wine. Online presence to quickly compare different products and purchase.

Challenges

  • Branding of the perference center where customer set opt-in and opt-out.
  • Allow customer to set the frequency of email delivery or change their topics of interest.

Solution

  • Customized Landing page to capture the customer preference.
  • Allow user to update personal informations and other details.
  • AMPScript and SSJS to store the preference in desired Data Extension/Lists.

Result

  • Improved customer experience.
  • Establishing Brand authenticity.
  • Ease of Usage.